Accessibility Policy

Shoe Sensation seeks to lower any technical barriers to accessibility on our website and other digital platforms (collectively, “Digital Platforms”) for persons with disabilities.  We understand that individuals with varying disabilities may seek information on our Digital Platforms, and it is our goal to provide access to the content, features and functionality available through our website. 

We have taken a number of steps to make our Digital Platforms accessible. These steps include consistent and appropriate site structure that is allows easy use of assistive technology, alt text for images, and a text/button contrast consistent with WCAG AA guidelines. In addition, we will continue to implement commercially reasonable updates to improve accessibility to the content, features and functionality of our Digital Platforms. Our steps towards improved accessibility are in line with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, which is the international standard measure of success. 

While we continue to develop our Digital Platforms, making them accessible to as many people as possible, issues may occur. Assistive technologies can differ widely in their capabilities and we endeavor to improve our Digital Platforms' compatibility with these technologies as they appear.

For tips that may be helpful in accessing our Digital Platforms, see our Accessibility Tips page. 

If you are unable to access any content, feature or functionality available on or through our Digital Platforms, please email us at customerservice@shoesensation.com or call us at (844) 891-3070. We will make reasonable efforts to address the problem, which may include providing you an alternative method(s) for obtaining the content, accessing the functionality or features, and/or fulfilling your request.